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We attach great importance to the protection of your personal data. It goes without saying that we comply with the legal provisions of the General Data Protection Regulation (GDPR) and any applicable national privacy policies. Below you will find information on how we implement data protection in the La Fabrick online store. The person responsible for entering the data and processing them as described below is the company La Fabrick à vape Sàrl, which represents La Fabrick (for more information, please refer to the legal notices).
The object of protection relates to personal data. It includes so-called basic data such as your name, postal address, e-mail address and telephone number as well as information relating to your account, but also usage data, such as the time of your visit to our site, the browser you used and other data generated by your visit to our site. Also included is information about your participation in the online services of the La Fabrick online store (such as games, surveys, forums, chats) as well as the contents of your shopping carts, your orders and other personal information and requests.
We collect, store and use your personal data only to carry out your order or the service you have requested, on the basis of a legal authorization and within the framework of a consent that you may have given us separately. When your authorization is required, you will see it highlighted below. You can revoke your consent at any time for the future. The resulting consequences are specified below in each declaration of consent.
You can provide us with your personal data in complete confidence. All communication via the online store is transmitted to us encrypted with a minimum of 128 bits. In general, the encryption is even 256 bits. We secure the online store and your data by implementing technical and organizational measures against damage, destruction, alteration or access by unauthorized persons. Despite regular checks, it is nevertheless impossible to guarantee flawless protection against all risks.
When you register with us as a customer, access to your customer account is only possible after entering your personal password. You should always treat your payment information as strictly confidential and close your browser window when you have finished communicating with us, especially if you share your computer with others. We also take data protection within the company very seriously. Our employees and the service providers with whom we work are committed to respecting the obligation of confidentiality and the provisions relating to data protection.
For a simple visit to our site, it is not necessary for you to provide us with personal data. We only store and subsequently use access data without personal reference, such as browser type, screen resolution, operating system, page from which you are visiting us, user ID. ?an advertising medium through which you visit the online store, the type of device with which you visit the online store (PC, smartphone, Smart TV, etc.), the date and time of your visit, the pages viewed, the items you viewed and how you interacted with the online store or the name of the requested file. This data is evaluated to improve our offer and does not identify you.
We also store for 15 days the IP address provided by your browser in the context of use strictly in accordance with the specified purposes, with a view to traceability for technical analysis purposes, and for 90 days if errors technical issues occurred during the requests or if the requests were blocked by security rules. The purpose of this storage is to recognize, limit and eliminate errors or attacks. After this period, we delete or anonymize the IP address. The legal basis is Article 6(1) sentence 1(f) GDPR.
When you register as a customer, when you make purchases in our online store, when you participate in a game or when you want to use other services, we need your personal data. This is the case, for example, for the processing of the purchase contract and the dispatch of the goods, the dispatch of requested information material or to respond to individual inquiries regarding our offers and products. We collect, store and use your personal data required for this purpose only insofar as this is necessary for the execution of the contract or the provision of the service, on the basis of a legal authorization or on the basis of your consent. expressly to the further use of your data. We store and use the personal data that you communicate to us in the context of your order, on the basis of Article 6, paragraph 1, sub b), of the GDPR for the processing of your orders or for the implementation? terms of use. You decide how you use our online store.
When you register for the online shop, we store the data required for this on the basis of Article 6 (1) (b) GDPR until you terminate the user relationship. . You can modify or delete your profile in your account at any time (end of the user relationship). The data is then deleted from our system provided that there is no retention period or if the data does not continue to be required in certain cases (eg in the event of non-payment for debt collection) .
We retain and delete personal data in accordance with the retention periods defined by tax and commercial legislation as soon as the data is no longer required for the intended use.
Once an order has been placed, we use your name, address and customer number for sending postal mailings. The legal basis is Article 6(1)(f) GDPR. We also use your email address to send you relevant marketing information for up to one year after your last purchase. If you do not wish to receive advertising by post, you can notify us in writing, by telephone or by e-mail.
In the event of payment in advance, purchase on account or direct debit, you do not communicate any direct payment data to us via the online shop.
In case of payment in advance, it is us who, during the processing of your payments with us, store your bank account information (IBAN, SWIFT code) by adding them to your customer data, in order to be able to proceed with the automatic repayment. overpayment in case of return.
If you choose to pay via Credit Card or Twint, the data is processed by the chosen partner payment platform.
The principle applied for this purpose consists in communicating the following data: merchant ID, transaction ID, basket amount, order number and currency. To do this, specific steps and data are involved depending on the payment method.
In principle, no data exchange takes place with local stores. The online store is totally autonomous. An exchange of data only takes place if this is necessary for the performance of the service, in accordance with Article 6 (1) (b) of the GDPR. This is the case in the following situations:
In the context of subcontracting as provided for in Article 28 of the GDPR, we transfer your data to service providers who support us in the operation of our website and the related processes. Our service providers are strictly bound by our instructions and contractually bound to do so. We use the services of the following providers:
These service providers are only entitled to use your data for order processing and not for any other purpose. Transmission to public institutions and authorities authorized to receive information only takes place within the framework of legal information obligations.
If you choose to be delivered by the Swiss Post, the e-mail address that you indicated in the order will be sent by our care to the carrier and used within the framework of the delivery of the parcel to inform you of the delivery of your order or to notify you of the probable time of delivery of the package.
You consent to us sharing your email address with Swiss Post for the sole purpose of informing you about the progress of the delivery. As part of this consent, you also give your consent to the sending of relevant emails. You can revoke your consent for future orders at any time by choosing another shipping method with another shipping service.
We sometimes transfer personal data to a third country outside the EU (eg Google, Facebook). For each of these cases, we have ensured an appropriate level of data protection. The scope of data processing and the measures taken to ensure an adequate level of data protection are described under the heading relating to the respective service.
We offer you the possibility to subscribe to our newsletter on our website. If you have given us separate permission for us to inform you by e-mail about our own products and services, we will process accordingly in accordance with Article 6 (1) (a) GDPR.
You may have given us the express authorization below when subscribing to our newsletter, when registering in the "member" section or during the order process. In this case, your personal data will be used, in accordance with the following declaration of consent, with a broader scope than that indicated so far in this data protection declaration:
Authorization to send e-mails
I would like to be informed by e-mail about current trends, promotions and games that are of interest to me. My e-mail address can only be sent to La Fabrick.
You further agree that the information stored regarding the date of birth and your e-mail address as you indicated when registering for the newsletter (customer master data, date of purchase) and the usage data (use of the online store) are used for the purpose of personalizing the contents of the newsletter. The basic customer data is the data entered during the purchase (domicile, age and title and qualities). Purchase data is information about the purchases you have made and refers to the products purchased (product groups, prices/discounts, item color and size) and the date of purchase. Usage data is based on the pages you have visited (categories or products viewed as well as functions used such as shopping cart, wishlist). The purpose of the processing is the sending of e-mails that you have requested. In this respect, the data collected is only used to send, to the e-mail address that you have communicated to us and that you have confirmed, promotional e-mails which may include information about La Fabrick, offers and discounts, etc., tailored to your personal interests and behavior.
In addition, we may also use your data for any of the following purposes:
You can revoke your consent at any time without affecting the legality of the processing carried out so far. If you withdraw your consent, we will stop the relevant data processing. If you no longer wish to receive newsletters in the future, you can unsubscribe at any time via the link to unsubscribe from the newsletter which you will find in each e-mail containing the newsletter.
You can contact us via a web form or by phone. To be able to associate your request with your customer account and answer any questions you may have, we need your name and your e-mail address. You may provide other information, but you are not required to do so. The legal basis for the processing is Article 6(1)(b) GDPR. We use your data exclusively to process your request and fulfill the order.
Our site displays recommendations based on your behavior as a user. User behavior data is based on items you have viewed, searched for or purchased on our site. These data are stored in pseudonymised form in the recommendation device. We also use cookies to recognize users and associate them with usage data. Your personal data, such as name, date of birth address are not saved in this context. The recommendation device does not allow you to be identified.
You hereby consent to cookies being placed on your computer for the purposes described above, usage data about you being collected, stored and used. You also agree that your data will be stored in cookies beyond the session duration and can, for example, be called up again on your next visit to the site.
You can revoke this consent at any time for the future by refusing cookies in your browser settings. You can set your browser in such a way that the storage of cookies is only accepted with your consent. We draw your attention to the fact that the revocation of your consent to the storage and processing of cookies only has effect for the computer and the browser on which the setting is made. Please note that we can no longer offer you personalized product recommendations on the site.
Based on your consent, we collect and store information about how you use our offer. This information allows us to provide you with the most personalized and user-friendly offer possible. These cookies are necessary for the performance of the contract in accordance with Article 6(1)(b) GDPR. Other cookies (such as tracking or remarketing) are used to safeguard our legitimate interests in the best possible functionality of the site as well as to ensure a user-friendly and efficient design of the page visit, in accordance with article 6, paragraph 1 lit. f GDPR. We use cookies, which are small text files that your browser stores on your computer or mobile phone. A cookie does not itself contain or collect any personal information about you or your use of the Internet. They are nevertheless important, for example, to analyze the behavior of visitors to our site, or to display personalized offers, or to keep registered users logged in for the duration of their visit. Cookies allow the site to “remember” you, either for the duration of your current visit (“session cookie”) or for several visits (“persistent cookie”). Their primary role is to enable you to use our site more effectively and to enable certain features on the site.
La Fabrick
Avenue des Alpes 23
120 Montreux
+4179 171 9898
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